It's going to be a rough few months ahead of us all with ADSL. Many will find that they will have disconnections for a period of time over the next few months.
The reason is Telstra is upgrading all their current
ADSL1 hardware (DSLAMs) up to
ADSL2+.
This is actually a GoodThing
(tm). ADSL1 is capable of speeds of up to 8Mbit down and 1Mbit upload (though Telstra restricted it to 1.5Mbit down and 256Mbit upload). ADSL2+ provides speeds up to 24Mbit down and 1Mbit upload; resulting in faster speeds for us all.
In order to do these upgrades Telstra has to go to every exchange and physically upgrade the software and sometimes the hardware on the
DSLAM. This means a disconnection from the network. You can check if you have an upcoming (or current) outage by
visiting this web page.
Normally, your ADSL connection will bounce back after the upgrade. However some ports (where you physically connect to the exchange) may not come back cleanly. If this is the case your ADSL connection won't be established and is in a state of 'limbo'. You may even find that whilst your ADSL and PPP lights on your ADSL router are solid, that you cannot get any connectivity to the Internet.
You can do two things:
- Ring your ISP and request a 'line reset' be undertaken by Telstra... this can take some time to be actioned.
- You can manually reset the line yourself.
How do you reset your line yourself?
It's quite easy. The ADSL exchanges run an automated robot that will check every line each hour. If there is no connection on the line the port is reset. You can force the robot to detect you have a problem and it will do the line reset for you.
To do this... it's quite simple.
- Turn off your ADSL router.
- Unplug the modem physically from the phone line. (Take the plug out).
- Leave it disconnected for at least 1 hour. (You may also wish to leave it disconnected overnight if it's late in the evening... it will be ready to roll the next day!)
- After an hour, plug the phone line back in to the ADSL modem.
- Turn the modem back on.
- Wait 2 minutes for it to establish the connection.
- Now see if you can web-surf.
- If this still fails, do ring your ISP and request your line is checked and possible manually reset. There may actually be other issues.
It's important to note that this obviously won't work whilst they are upgrading the exchange! You'll need to wait until that is finished. Telstra try to do the upgrades from 11pm - 6am weekdays to minimise the impact to most people.
It's likely that this will continue over the next few months until all the exchanges are upgraded.
Hopefully this helps you all get back and running!