Bend in the Weather

I attempted to call the Highpoint DodoWorld store yesterday. I was supposed to receive a call the previous week to let me know the status of our return. This never eventuated...

You can't actually call the store... instead you ring head office who then have to put you through. Strange but true. When I asked if I could have the direct number I was politely informed that they can't give me the number and that it can only be given by someone at the store...

I was put through to the store, and spoke to another 'store manager'. (we've spoken to some 3-4 'store managers' now. They are more useless than the staff!) He had no idea, and I was lucky to find the original person we spoke to.
He ummed, erred and generally couldn't recall it. He finally remembered it was a product return after I went through the ordeal with him and he promptly put me on the 'returns guy'.

Simon (our returns guy), turned out to be the only person who actually knows how the process works...
After giving him the details, he quickly brought up the record and sighed.
"Yeah come in tomorrow, I'll swap it over for you", was the response. He also informed me to ask for him by name as no-one else there knows what is going on with returns.

I went in this afternoon... handed over the RA form and 5 minutes later had the replacement card in my hand.

Seems you can get it swapped over, though the general 'DODO' staff don't know it.

Whilst I'll never shop there again due to the poor service we received, it was refreshing to speak to someone who was competent and could actually assist a customer.

Kudos to Simon... you've returned my sanity.

To the other Dodo-World staff... thanks for nothing! This was a 90 minute round-trip I could have done without if you actually were competent!

I'm happy in the end... I now have a working camera in time for the upcoming birthdays!

Pauline's father's 70^th birthday is on Saturday, so at least I'll be able to take a bunch of photos there!